Privacy Policy
BHID Group Ltd
(BHID Group Ltd has three main subsidiaries Tom Howley Ltd, Neville Johnson Ltd, London Door Company Ltd)
Neville Johnson Limited (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to in it) explains what personal data we hold about you and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting nevillejohnson.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulations 2018 (“GDPR”), the Data Controller is Neville Johnson Limited, registered in England with company number 1701103 at address Broadoak Business Park, Ashburton Road West, Trafford Park, Manchester, M17 1RW. We are registered with the Information Commissioner’s Office as a data controller under number Z5366814. Our Data Protection Officers are Adam Clayton and Emma Foulger who can be contacted by email at dpofficer@bhid.co.uk.
Information We May Collect from you
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms, on our site nevillejohnson.co.uk (our site) or by corresponding with us by phone, e-mail, post or in person. This includes information you provide when you request a brochure, request a consultation, attend a consultation and enter a competition, promotion or survey. The information you give us may include your name, mailer address, e-mail address and phone number, financial and credit card information and mobility description and requirements.
- Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our client service number.
- information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We also work closely with third parties (including, for example, agents, business partners, sub-contractors in sales, technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. These companies only have access to personal information needed to perform their functions and may not use it for other purposes.
An example of this is other members of the BHID Group (Tom Howley, Neville Johnson and London Door Company).
Cookies
In common with many other website operators, we use standard technology called ‘cookies’ on our website. Cookies are small pieces of information that are stored by the browser on your computer’s hard drive and they are used to record how you navigate websites on each visit. They help distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
For further information on how we use cookies you can access a copy of our Cookie Policy
E-newsletter – we use a third party supplier Dotmailer to send regular updates to our database to update you on all our new products, competitions, product information and marketing updates. We gather statistics and results from our emails to help improve and monitor our e-newsletter feedback. You can control your marketing communication via email by simply selecting the ‘unsubscribe’ link in an email. Please see their privacy policy here https://www.dotmailer.com/terms/privacy-policy/
WordPress (Automattic Inc) – we use a third party service, WordPress.com, to publish our blogs and host all BHID Group websites. We collect user information from the website to monitor and improve user activity of the websites. Please see their privacy policy here https://automattic.com/privacy/
Social Media – we use third party advertising via social media channels Facebook, Pinterest and Instagram. All data collected through these channels will follow that specific channels privacy policy found here: Houzz https://www.houzz.com/privacyPolicy , Facebook https://www.facebook.com/full_data_use_policy , Instagram https://help.instagram.com/155833707900388 , Pinterest https://policy.pinterest.com/en-gb/privacy-policy
Children
Our website and services are not aimed at children because in relation to our products and services children would need to be represented by their parent or guardians. If you are a child and need further advice or explanation about how we would use your data, please email dpofficer@bhid.co.uk.
How we use this data.
Use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails),or because it is in our legitimate interests.
Legitimate interests
In specific situations, we use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you direct marketing information (either via post, or by e-mail or SMS, or telephone) about products and services that are available and we believe are of interest you.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you are free to withdraw your consent at any time by emailing dpofficer@bhid.co.uk.
Information you give to us
We use information held about you in the following ways:
- to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to notify you about changes to our services;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.
We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).