Finance terms & conditions

Buy now, pay in 9 months

Buy now pay in 9 months finance offer is available on orders over £3,000 + VAT with a minimum deposit of 25%. 19.9% APR representative. Interest is calculated from the start of the agreement, which means that interest will accrue during the holiday period. Credit is subject to status and affordability, terms and conditions apply.

Spread the cost over a maximum of 84 months

Interest bearing flexible credit is available on orders over £3,000 + VAT with a minimum deposit of 25%. 12.9% APR representative. Finance available over 36 – 84 monthly instalments. Credit is subject to status and affordability, terms apply.

Neville Johnson, FRN: 724090, are authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC. Terms and conditions apply.

Minimum order value

Discover the Neville Johnson experience and learn what happens at each stage of the journey, from your initial no obligation design visit, to our impeccable after care and 10 year guarantee on all furniture and staircases.

Further information

If you have a complaint relating to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna.

Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can’t reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:

• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk